We are looking for a customer-oriented service representative.

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships of trust through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Requirements

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritise, and manage time effectively
  • High school degree
  • Fresher's are welcome.

 

You can refer to our website:  www.ziuby.com, www.aquaspade.com

Please send your profiles on the following id: careers@aquaspade.com

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Hi Prajakta - Moving a step ahead, CRM ( Customer Relationship Management Software) can help in automating Sales & Customer Service functions. www.firstoption4crm.com is a Cloud Based, Pay Per Use Pricing platform which needs no investment.
Pl have a look & let me know your views.

Best Regards,
Vikas Dhat
85518-59888

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